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Uttar Pradesh In Lucknow, a young man became a victim of cyber fraud in the name of installing Wi-Fi at home. Actually, the victim searched Customer Care Number from Google to get Airtel Company’s Wi-Fi installed. After this, he called the number seen on Google.
The alleged customer care representative took sensitive information from the young man like address and bank details in the name of Wi-Fi connection and also took OTP in the name of filling the form. After this, he took out about 50 thousand rupees from his account in two days.
Nowadays the incidents of scams in the name of getting Wi-Fi have become quite common. Cyber thugs trap people in different ways and try to make money from them. This type of scam needs to be cautious and careful.
So let’s today News of the need Will talk in how to identify fake customer care. Will also know that-
- What precautions should be taken while applying Wi-Fi at home?
- What is the right way to install Wi-Fi?
Expert: Pawan Duggal, Cyber Expert, New Delhi
Question- What is fake customer care scam? answer- Cyber expert Pawan Duggal explains that scammers use the names of reputed companies to cheat people. They enter their number on Google or social media sites in the name of fake customer care officer.
When a user calls the company’s helpline number on Google (which is a fraud number), scammers ask to download bank details, OTP or remote access app by taking it in a bluff. In this way, he executes the scam by implicating people in his trap.
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Question- How can you identify fake Wi-Fi Customer Care Officer? answer- Nowadays fake Wi-Fi customer care scams are growing rapidly. Cyber thugs scam themselves as a representative of Jio, Airtel, BSNL or other internet service provider (ISP). They contact people through fake calls, fake websites, social media or email and try to cheat them.
However, you can identify these fake Wi-Fi customer care with some signs. Understand it from the graphic below-
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Question- What should be kept in mind while applying Wi-Fi at home? answer- If you are installing a new Wi-Fi connection at home, then fraud customer care, fake agent and online scam need to be very cautious.
Cyber thugs take private details of users in the name of fake installation, discount, advance payment and unauthorized access. So do not rely on any customer care number searched on Google.
Always remove the number of customer care from the official website of the Internet provider directly instead of contacting the agent or third-party. Apart from this, it is also necessary to take some other precautions. Understand it from the graphic below-
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Question- What is the right way to install Wi-Fi at home? answer- Different internet service providers are available in every field. So first of all see which provider is good in your area. If you have a Wi-Fi connection in your neighborhood, you can get information about it from them.
After this, compare customer service, network stability and plan. Always book Wi-Fi connections in the form of your need. After booking the connection, ISP’s help desk team will give you the name and number of Authorized Technician.
Question- What are the things to keep in mind during Wi-Fi installation at home? answer- Due to fake installers or fraud agents, many times users become victims of fraud. So if you have booked a new Wi-Fi connection, then take some precautions during installation. Such as-
- Before the customer care, ask which technician will come. Be sure to get information about his ID.
- Apart from this, confirm the official number or app whether the person who has come is an official technician or not.
- Ask for his ID card from the technician and cross-check by calling ISP customer care.
- Always keep in mind that real technicians never ask for information about OTP, bank details or payment.
- If a technician says that ‘this is the Advance Security Deposit’, then first of all, confirm your Wi-Fi company.
- Check the official SMS or email confirmation of the payment.
- After installation, change the default password of the router immediately and set it to WPA3 or WPA2 Security Protocol.
- Do not install any unofficial app in mobile in the name of Wi-Fi settings.
- If a technician asks to do so, immediately report it from the customer care.
- After the installation, keep the bill or receipt given by the company.
If you adopt these precautions, you can avoid Wi-Fi fraud or scam. You can also get a good internet experience. …………………… Read this news related to cybercrime too …
News of the need- Do not use public Wi-Fi. Mobile hacked and personal data can be stolen
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The University Grants Commission (UGC) has advised students not to login to personal or professional account from public Wi-Fi as people may also be victims of scams or frauds. Read full news …
(Tagstotranslate) Wi-Fi Connection Scam (T) Fake Customer Care Scam (T) Wi-Fi Installation Precautions (T) Fake Fake Wi-Fi Customer Care (T) How to Identy Fake Customer Service (T) setup security
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