Bihar Flipkart Customer Care Number Scam Case (How To Identify) | Munger News | Important news – Fraud through fake customer care number: Do not search for any company’s number on Google, 8 tips to identify fake numbers

Bihar A railway employee in Munger ordered goods worth Rs 718 from Flipkart, which he wanted to cancel. For this, the railway employee went to Google and found Flipkart’s customer care number and called on it. The customer care representative sent him a link and asked him to download an app by clicking on it.

When the railway employee clicked on that link, Rs 1.99 lakh was withdrawn from his bank account in one go. Actually, it was a fake customer care number, which cyber thugs had added on Google in the name of Flipkart customer care number.

This is a new method of online scam, in which cyber thugs use search engine optimization (SEO) by replacing the numbers of reputed companies. When a person searches for the customer care number of a company on Google, the first number that appears is that of the scammers.

This is a very dangerous type of scam, in which scammers can empty your bank account in minutes.

so today news of need In this article, we will talk about this new scam and know what is customer care fraud? Along with this, we will also know that-

Expert: Rahul Mishra, Cyber ​​Security Advisor (Uttar Pradesh Police)

Question- What is fake customer care fraud?

answer- Fake customer care fraud is a type of scam which is usually carried out by cyber criminals in two ways.

By putting fake customer care number on Google

Cyber ​​criminals create fake customer care numbers and post them on Google or other search engines, which look similar to the valid customer care numbers of the company. When someone calls on these numbers, cyber criminals pretend to be customer care representatives and send them a link or ask for information related to the bank account.

By calling posing as a customer care representative

Scammers call claiming to be customer care representatives of a legitimate company such as a bank, SIM operator, electricity department or OTT platform. They lure people with a technical problem in their account or that the service will end soon. Scammers send a link to continue the service, through which they install malware on the user’s phone and steal the user’s personal information.

Question: How do cyber criminals trap people in this scam?

answer- Usually, cyber criminals talk in official language like customer care to win the trust of people. Apart from this, they manipulate the reference number, caller ID or email of the company, so that not everyone can easily identify it. In the name of verifying the identity, cyber criminals send APK (Android application package) link to the user or deceive him and ask for financial or personal information.

Question: How can we identify a fake customer care number?

answer- Cyber ​​expert Rahul Mishra says that in case of any service related problem, people need to contact the company or bank. In such a situation, people first search on Google to find the helpline number, whereas Google never guarantees the authenticity of the number. It only shows the searched data.

Most of the customer numbers shown on Google page are fraudulent because Google page can be easily edited. So never trust the customer care number given on Google. Always cross verify that number from the company’s website.

Understand from the graphic given below how to identify fake customer care numbers.

Question – How can I identify strange or unusual customer numbers?

answer- Rahul Mishra explains that numbers starting with 1800 are usually toll-free numbers in India, which are given to companies, organizations or government agencies. These numbers allow customers to make calls for free.

While strange or unusual numbers start with +92, +93 or any other code instead of +91. The prefix of the number can be something else instead of 011.

However, numbers starting with 1800 can also be fraudulent as cyber criminals can obtain such numbers by registering in the name of a business.

Question: How can we find out the real customer care number of a company?

answer- The easiest way to find out the customer care number of a bank or an e-commerce site is to visit the official website of that company. These numbers are written in the right-left corner of the website or at the bottom there are options like Contact Us, Helpline or Support, by clicking on which you can find out the customer care number of the company.

Understand from the graphic given below what is the correct way to find the customer care number of a company.

Question – What to do if you become a victim of fake customer care scam?

answer- If you become a victim of fake customer care scam, immediately report it to the National Cyber ​​Crime Reporting Portal or helpline number 1930. Apart from this, follow these steps immediately.