Flight Train Delay Cancellation Rights; Refund Rules And Policy | Necessary news- Train-flight delayed or cancelled: What are your rights, when can you take refund, under what circumstances the money will not be refunded.

Recently, 26 coaches of a goods train derailed in Mathura, Uttar Pradesh. Due to this, more than 100 trains running on the Delhi-Mumbai railway route were affected. 34 trains had to be cancelled. The routes of more than 60 trains were diverted. This was a major reason due to which trains had to be canceled or diverted, but in India, trains usually arrive late, due to which passengers have to face many problems.

Do you know that while traveling in railways, you have some duties and responsibilities, such as not traveling without a ticket, not drinking alcohol in the train or not causing damage to railway property. Similarly, you also have some rights.

If a citizen is traveling on a valid ticket by purchasing a ticket, then Indian Railways is obliged to fulfill his needs related to rail travel. In case of any obstruction or obstruction, the passenger has also been given some rights.

According to these rights, if your train is late by more than 3 hours from the scheduled time, then you can recover the full amount of the ticket from the railway administration. Similarly, people traveling by flight also have many such rights. If the flight is delayed or canceled then passengers can claim a full refund from the airlines.

so today needed news We will talk about what are the rights of passengers in case of flight or train delay? You will also learn that-

Question- What are the rights of a passenger if the train is late or cancelled?

answer- According to the rules of Indian Railways, if the train is late due to any reason, the Railways will inform you by sending a message on your mobile. In this message, you will be informed by how many hours the train will be late and when it will reach your station. Besides, information about rescheduling or cancellation of the train will also be given to the passengers. However, this information will be given only to passengers with reserved seats.

If the train is delayed by more than 3 hours then the passenger can demand a refund. Understand this from the graphic below.

Question- How will I get refund on ticket cancellation?

answer- If the passenger has purchased the ticket from the ticket counter of the railway station by paying cash, then on cancellation, he will be immediately refunded the cash. If the ticket has been booked online through IRCTC website or app, then Ticket Deposit Receipt (TDR) will have to be filed. After this the refund may take about 90 days.

Apart from this, if the train is canceled by Indian Railways then passengers automatically get full refund. Refund of e-ticket comes to your bank account within 3 to 7 days.

Question- Once the chart is prepared, can the ticket be canceled and refund taken?

answer- Once the chart is prepared, you cannot cancel your confirmed ticket nor take refund. But even in this situation you have been given a facility. You can submit Ticket Deposit Receipt (TDR) with valid reason for ticket cancellation. It is entirely up to the Zonal Railway Division official whether they give you a refund or not.

Question- What are the rules for passengers in case of flight delay or cancellation?

answer- Some rights have been given to passengers traveling in flights by the Directorate General of Civil Aviation (DGCA). Passengers can use these rights in case of flight delay or cancellation.

According to DGCA, if a passenger has reached the airport and his flight is delayed by more than 4 hours, then the airline will provide free refreshment to the passenger. If the flight is delayed by more than 6 hours, the airlines will have to arrange another flight for the passenger or give a full refund of the ticket.

Similarly, if the airline company cancels the flight, the same conditions will apply. Either another flight will have to be arranged or the full ticket amount will have to be refunded. If the airlines do not inform the passengers about the cancellation at least 24 hours before the scheduled departure time, then they will have to pay compensation along with a full refund. This compensation amount can be Rs 5000, Rs 7500 or Rs 10000. This is decided depending on the duration of the flight.

Question- When can airlines refuse to pay compensation?

answer- When flights are delayed or canceled due to reasons beyond the control of the airlines, such as political disputes, natural disasters, civil wars, air strikes. Additionally, the airlines are not liable to pay any compensation if the flight is canceled due to security risk or meteorological conditions.

Question: When is the refund of canceled flight ticket available?

answer- According to DGCA, if the ticket payment has been made in cash then the payment will be refunded immediately by the airlines. In case of card payment, the airlines will have to return the payment within 7 days. Even if the ticket is purchased through a travel agent or any third party website, the responsibility of refund will be on the airlines. However, in this case you may have to wait up to 30 days for the refund.