Ola Electric Hires Consultant to Improve its Service Network

Ola Electric, one of the big electric two-wheeler companies, is facing customer dissatisfaction regarding its service. The company has hired consulting firm Ernst & Young (EY) to help solve this problem. Nearly 10,000 complaints have been lodged by customers on the National Consumer Helpline in the last 12 months against the company.

The Central Consumer Protection Authority has also issued a show cause notice to Ola Electric. Along with this, Automotive Research Association of India (ARAI) has been instructed to audit this matter. a media Report According to , the company has hired EY to improve its services. Last month, it had informed about starting Hyper Service campaign to strengthen its service network.

Ola Electric has offered backup electric scooters and cab coupons if the repair of electric scooters takes more than a day. In this, customers will be offered repair in one day. If the repair of its electric scooters takes more than a day, customers will be given a backup S1 scooter. Apart from this, customers having Ola Care+ subscription will be given coupons to avail Ola cabs which will be valid till the service or repair of their electric scooter is completed. Earlier, Ola Electric had formed a new service team. Angered by the poor service, a customer of the company set fire to a showroom of Ola Electric.

There is a lot of pressure on the service centers of the company. Due to increasing cases of malfunction in its electric scooters, customers have to wait longer and become angry. Ola Electric launched its first electric motorcycle Roadster on the occasion of Independence Day. Roadster, Roadster Pro and Roadster The Roadster It can reach a speed of 0-40 km/h in about 2.8 seconds. It can reach a top-speed of approximately 124 km/h. The company has claimed its range on a single charge to be around 200 kilometers.